Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of rnmboutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***n –
Good quality.
K***y –
just as listed, works great
N***a –
Perfect!
Customer –
Excellent high quality product! Recommend!
Customer –
I’m very satisfied
J***s –
Arrived in perfect condition well packaged good support even you can leave it without problem at the base while you load it. It’s got gums on the bottom so it doesn’t slide which i like perfect as support for the tlf and it’s not plastic. He arrived in just over 2 weeks very happy with buying the truth.
S***z –
Very fast!
J***k –
Beautiful and comfortable thing. the delivery is long, for this minus.
M***r –
The product arrived quickly. It matches your description. Well packed. Functional product.
A***u –
Thanks for the fast delivery, the quality is excellent) ordered a second time)
K***y –
Looks great, the phone is stable. The track was not tracked, delivery slightly more than a month to the stavropol territory.
R***i –
I bought one and then came back and bought 7 beads I am happy with this but the price is a little high
Customer –
Excellent
E***j –
Nice aluminum stand
Customer –
The goods are well described. Good quality. Delivery to Bulgaria took 6 weeks. Thanks.
C***E –
Super
Customer –
Excellent stand, already the third i take.
L***a –
Very good product, excellent material. The packaging was not very appropriate as the boxes arrived very crushed. For the material of the satisfied product.
R***s –
Everything ok
M***o –
Very good
Customer –
Everything is perfect.
Customer –
Same color as a pink iPhone. State very chic
S***v –
Good quality. Seller recommend.
N***h –
Cool stand for my device. Stable. Very comfortable. I recommend. Delivery to szr 30 days.
M***w –
It was a long time, the box was crumpled, the device was not damaged. Seller thanks!
A***v –
There are trifles in quality: stickers are glued crooked and a small pothole on the right. Went oooochen for a long time-46 days. Even the dispute had opened. Money back refused. But today i received the goods. It was easier to buy in a stall.
N***a –
Item in perfect condition, was packed in a box. Thanks to the store.
O***o –
The quality of performance is good. I recommend.
D***v –
The product came quickly, the description corresponds, on the holder there are rubber bands that protect the phone from scratches and at the bottom so as not to slip on the table. Purchase satisfied, store recommend
E***a –
Second time i order. Excellent thing, convenient. Now just irreplaceable!) delivery about a month
A***i –
buono
E***O –
Excellent, quality price sent super fast, serious store and 100% recommended.